SLA’s
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Our Service
What are SLAs?
An SLA (Service Level Agreement) is your assurance that we’ll always deliver reliable service and support for your website. It sets clear expectations for performance, uptime, and response times, so you can feel confident that your online presence is in safe hands.
Your SLA with Monthly Website Design ensures:
- Continuous monitoring of your website
- Quick response whenever an issue arises
- Regular maintenance to keep everything running smoothly
Benefits
Benefits of an SLA
Peace of Mind
You’ll know your website is monitored, updated, and protected at all times.
Consistent Performance
Regular maintenance ensures your website stays fast, secure, and reliable.
Priority Support
Get quick resolutions when you need them most, so downtime never gets in the way of business.
Our Offer
What We Offer
At Monthly Website Design, our SLAs go beyond standard support. We provide structured, proactive care for your website — keeping it online, secure, and updated around the clock.
With our SLA in place, you’re not just getting a website; you’re gaining a reliable partner dedicated to its long-term success.
Our SLA Formula Will Help You
- Guarantee reliable website uptime and monitoring
- Ensure faster response and resolution times
- Keep your site secure and regularly updated
- Provide proactive support to prevent issues before they happen
| Package Details | Bronze: £29/Monthly | silver: £69/Monthly | Gold: £99/Monthly |
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Ticket System |
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Answered within 24 hours |
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Answered within 8 hours |
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Email Support |
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1 Hour of updates to website |
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Answered within 2 hours |
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Dedicated Telephone Support |
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Dedicated Support Manager |
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2 Hours of content update to website |
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